FAQ

TheLuxArt - Frequently Asked Questions (FAQs)

 

1. How long does shipping take?

We process all orders within 1-2 business days.

  • Local deliveries: 3-7 business days.

  • International deliveries: 7-14 business days, depending on location.
    You will receive a tracking number once your order is shipped.

2. How can I track my order?

Once your order has been shipped, we will send you an email with your tracking details. You can use the tracking number to monitor your delivery status.

3. What is your return policy?

We accept returns within 7 days of receiving your order.
Items must be unused, in their original packaging, and in perfect condition.
Visit our Return & Refund Policy page for full details.

4. What if I received a damaged or wrong item?

We sincerely apologize for any inconvenience.
Please contact us immediately at support@theluxart.com with your order number and clear photos of the item. We will resolve it quickly.

5. Can I cancel or change my order after placing it?

If your order has not been shipped, you can contact us within 12 hours to request cancellation or changes.
Once the order is shipped, we can no longer modify or cancel it.

6. Do you sell original products?

Absolutely! All products at TheLuxArt are carefully selected for premium quality. We only sell authentic and reliable items.

7. How can I contact TheLuxArt?

You can reach us via: