TheLuxArt - Return & Refund Policy

At TheLuxArt, customer satisfaction is our top priority. If you are not completely happy with your purchase, please review our return and refund policy below.

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🔄 Return Eligibility

• Items must be returned within 7 days of receiving your order.

• Items must be unused, unworn, and in their original packaging.

• Hair extensions, wigs, and beauty products must not be opened or used for hygiene reasons.

• Final sale or clearance items cannot be returned or exchanged.

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📦 How to Request a Return

To start a return, please contact us at support@theluxart.com with:

• Your order number

• Reason for return

• Clear photos (if applicable)

Once approved, we will provide you with return instructions.

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💰 Refund Process

• Once we receive and inspect your returned item, we will notify you.

• Approved refunds will be processed to your original payment method within 5-10 business days.

• Shipping fees are non-refundable.

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🔁 Exchange Policy

We currently do not offer direct exchanges.
If you need a different item, please return the original and place a new order.

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❌ Non-Returnable Items

• Used or damaged items

• Opened hair extensions, wigs, or beauty products

• Gift cards

• Final sale items

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⚡ Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
Provide your order number and clear photos. We will arrange a replacement or refund as quickly as possible.

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📩 Contact Us

For all return and refund inquiries, please email us at:
support@theluxart.com